Frequently asked questions
How long does order processing take?
Orders are processed within 1–2 business days (Monday–Saturday).
Our order cut-off time is 05:00 PM (CT). Orders placed after this time will be processed on the next business day.
How long does delivery take?
Shipping transit time: 3–6 business days (Monday–Saturday) after shipment, depending on destination.
Total estimated delivery time: 4–8 business days from order placement.
Delivery times are estimates and may vary due to carrier delays, weather conditions, or other factors beyond our control.
What are your business days and hours?
Monday – Friday | 10:30 AM – 4:30 PM (CT)
Saturday | 11:00 AM – 4:30 PM (CT)
Sunday | Closed
Orders are not processed on Sundays or U.S. federal holidays. Orders placed during these times will begin processing on the next business day.
What is your return policy?
We accept returns within 30 days of delivery.
- Returns are eligible when the item is defective, damaged, or incorrect due to our error.
- Return shipping is free only for approved returns caused by our error. For all other approved returns, customers are responsible for return shipping costs.
- Refunds are processed within 7 business days after the approved return is received and inspected.
Please refer to our Return and Refund Policy for full details.
What if my order is delayed or lost?
If your order has not arrived within the estimated delivery timeframe, please contact our customer service team. We will assist you in tracking and resolving the issue with the shipping carrier. Resolution may require carrier investigation and confirmation of loss.
Orders marked as delivered by the carrier are considered fulfilled unless carrier investigation determines otherwise.